Ace Medical Supply, LLC
Better Equipment! Better Life!
Better Equipment! Better Life!
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FAQ
What are your hours of operation?
Our customer service is open M-F from 9:00 AM to 5:00 PM,
Closed on Sat. and Sun.
How do I place an order?
Call us at 847-647-8590.
or Fax at 847-647-7808.
Where is your company located?
Our office and facility is located at the South East corner of
Harlem Ave. and Milwaukee Ave. in Niles, Illinois,
What forms of payment do you take?
We accept American Express, Discover, Master Card, and Visa.
Do you accept Medicare?
Yes with doctor's prescription.
Will you provide financing?
No. We do not provide financing at this time.
Do you sell or buy used medical equipment and supplies?
No, we do not sell or buy used medical equipment.
What kind of products do you provide?
Equipment available includes:
Hospital and adjustable beds
Manual Wheelchairs
Diabetic Supplies
Bath safety and shower aids
Walkers, Rollators (Walker with seat), crutches, and canes
Commodes(3-in-1)
Please call 847-647-8590 for other items.
Medicare Information
What is Medicare?
Medicare is a Federal health insurance program for people 65 years or older, certain
people with disabilities, and people with end-stage renal disease (ESRD). Medicare has
two parts -- Part A, which is hospital insurance, and Part B, which is medical insurance.
How do I get a new Medicare card if my card is lost, stolen, or damaged?
YOu should contact Medicare. You can now request a replacement red, white, and blue
Medicare card online on Social Security's web site. Your card will be mailed within 30
days to the address SSA has on record. This service can be accessed during the
following hours:
- Monday-Friday: 5 a.m. until 1 a.m.
- Saturday : 5 a.m. until 11 p.m.
- Sunday : 8 a.m. until 10 p.m.
- Holidays : 5 a.m. until 11 p.m.
- Your last (exact) payment amount or the month and year you last received a
payment if you have received benefits in the last 12 months. - Your name as it appears on your most recent Social Security card
- Your Social Security Number
- Your Date of Birth
- Your phone number in case we need to contact you about your request
- Your e-mail address (optional)
- Your Place of Birth
- Your Mother's Maiden Name (to help identify you)
This new service can be accessed via the Social Security Administration website. If you
prefer, or if you are unable to use the online request to obtain a replacement Medicare
card, call Social Security's toll-free number, 1-800-772-1213. Their representatives
there will be glad to help you. You can also visit a local social security office. For the
office closest to you try their Field Office Locator.
How can I get my name and address changed?
You may report a change of name or address by calling the Social Security
Administration at 1-800-772-1213 or by visiting your local field office. Addresses and
directions to the Social Security field offices may be obtained from the Social Security
Office Locator. You can get more information on changing your name on Social
Security's web site. If you get benefits from the Railroad Retirement Board, call your
local RRB office, or call 1-800-808-0772.
How do I report the death of a beneficiary?
A family member or other person responsible for the beneficiary's affairs should do the
following:
- Promptly notify Social Security of the beneficiary's death by calling SSA toll-free
at 1-800-772-1213. - If monthly benefits were being paid via direct deposit, notify the bank or other
financial institution of the beneficiary's death. Request that any funds received
for the month of death and later be returned to Social Security as soon as
possible. - If benefits were being paid by check, DO NOT CASH any checks received for the
month in which the beneficiary died or thereafter. Return the checks to Social
Security as soon as possible.
with the beneficiary at the time of death, OR if living apart, was receiving Social
Security benefits on the beneficiary's earnings record. If there is no surviving spouse,
the payment is made to a child who was eligible for benefits on the beneficiary's
earnings record in the month of death.
What is "assignment" in the Original Medicare Plan and why is it important?
Assignment is an agreement between Medicare and doctors, other health care
providers, and suppliers of health care equipment and supplies (like wheelchairs).
Doctors and suppliers who agree to accept assignment accept the Medicare-approved
amount as payment in full for Part B services and supplies. You pay the coinsurance
and deductible amounts. In some cases (such as if you have both Medicare and
Medicaid), your health care providers and suppliers must accept assignment.
If assignment is not accepted, charges are often higher. This means you may pay
more. In addition, you may have to pay the entire charge at the time of service.
Medicare will then send you its share of the charge.
There is a limit on the amount your doctors and providers can bill you. The highest
amount of money you can be charged for a covered service by doctors and other
health care providers who don't accept assignment is called the limiting charge. The
limit is 15% over Medicare's approved amount. The limiting charge only applies to
certain services and does not apply to supplies or equipment.
Who qualifies for Medicare benefits?
- Individuals 65 years of age or older
- Individuals under 65 with permanent kidney failure (beginning three months after
dialysis begins), or - Individuals under 65, permanently disabled and entitled to Social Security
benefits (beginning 24 months after the start of disability benefits)
- Medicare Part A benefits cover hospital stays, home health care and hospice
services - Medicare Part B benefits cover physician visits, laboratory tests, ambulance
services and home medical equipment
B program requires a monthly premium to stay enrolled. In 2007 that premium will
range between $93.50-161.40 per month depending on your income. Typically, this
amount will be taken from your Social Security check.
What Can You Expect to Pay?
Every year, in addition to your monthly premium, you will have to pay the first $140 (for
2011) of covered expenses out of pocket and then 20 percent of all approved charges
if the provider agrees to accept Medicare payments.
Unfortunately, your medical equipment provider cannot automatically waive this 20
percent or your deductible without suffering penalties from Medicare. They must
attempt to collect the coinsurance and deductible if they are not covered by another
insurance plan; however, certain exceptions can be made if you suffer from qualifying
financial hardships.
If you have a supplemental insurance policy, that plan may pick up this portion of your
responsibility after your supplemental plan’s deductible has been satisfied.
If your medical equipment provider does not accept assignment with Medicare you may
be asked to pay the full price up front, but they will file a claim on your behalf to
Medicare. In turn, Medicare will process the claim and mail you a check to cover a
portion of your expenses if the charges are approved.
Other possible costs:
Medicare will pay only for items that meet your basic needs as prescribed by a
physician. Oftentimes you will find that your provider offers a wide selection of products
that vary slightly in appearance or features. You may decide that you prefer the
products that offer these additional features. Your provider should give you the option
to pay a little extra money to get a product that you really want.
To take advantage of this opportunity, a new form has been approved by the Centers
for Medicare and Medicaid Services (CMS) that allows patients to upgrade to a piece of
equipment that they like better than other standard options prescribed by their
physician.
The Advance Beneficiary Notice, or ABN, must detail how the products differ, and
requires a signature to indicate that you agree to.
